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How Can We Help?


Whether you need guidance on outdoor kitchens, have a question about your order, or want help designing your perfect patio.

Most messages answered within 1 business day
Ways To Connect

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Email

support@patioessence.com
Replies within 24 hours

Phone

855-935-5380

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for large items like outdoor kitchens?

Most standard items ship within 3 to 7 business days. Larger pieces such as outdoor kitchens and pergolas may require freight delivery, which typically takes 7 to 14 business days depending on your location. We will send you tracking details as soon as your order ships.

Do you offer free shipping on orders?

Yes, we offer free shipping on all orders of $100 or more within the continental United States. For orders under that threshold, shipping costs are calculated at checkout based on the size and weight of your items.

What is your return policy for patio furniture?

We accept returns within 30 days of delivery for items in their original, unused condition and packaging. Simply contact our team to initiate a return and we will walk you through the process. Please note that oversized items may have specific return shipping requirements.

Can I exchange a fire table for a different model?

Absolutely. If you would like to swap for a different model or size, reach out to us within 30 days of receiving your order. We will arrange the exchange and help you find the perfect fit for your outdoor space. The item must be unused and in its original packaging.

What materials are your pergolas made from?

Our pergolas are crafted from weather-resistant materials including powder-coated aluminum and cedar wood, depending on the model. Each is designed to withstand the elements while maintaining a clean, modern aesthetic. You can find material details on each product page.

Do your outdoor kitchens require professional installation?

It depends on the model. Some of our modular outdoor kitchen units are designed for straightforward assembly and come with detailed instructions. For built-in or gas-connected configurations, we recommend hiring a licensed professional. Feel free to contact us for guidance on your specific setup.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Every message receives a thoughtful reply within one business day, often sooner.

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Quality Guaranteed

We stand behind every product we sell and work with you until you are completely satisfied.

Free Shipping

Free shipping on most orders within the Continental U.S.